Biex issib dak li trid malajr, agħżel minn dan li ġej:

Id-Deċiżjonijiet tal-Arbitru

Tista' tfittex fid-deċiżjonijiet li ttieħdu mill-Arbitru għas-Servizzi Finanzjarji u sentenzi maħruġa mill-Qorti tal-Appelli Ċivili (Inferjuri) għal dawk id-deċiżjonijiet li ġew appellati.

Tista' tirfina t-tfittxija tiegħek billi tagħzel bejn l-isem tal-provditur tas-servizz finanzjarju, il-lingwa tad-deċiżjoni, is-sena tad-deċiżjoni, id-data tad-deċiżjoni minn/għal, is-settur, ir-riżultat tad-deċiżjoni, u jekk id-deċiżjoni ġietx appellata jew le. Jekk tagħżel skont is-settur (eż. 'Banking'), tista' tiffiltra l-għażla tiegħek billi tagħżel 'Issue' (eż. 'Charges') u/jew 'Product' (eż. 'Cards'). Agħżel mid-'drop down filters' fuq in-naħa tax-xellug.

Il-ġabra tad-deċiżjonijiet tiġi aġġornata minn żmien għal żmien. F'konformità mal-politika tal-OAFS, fir-rigward ta' dawn id-deċiżjonijiet, minflok l-ismijiet tal-ilmentaturi jintużaw psewdonimi (l-ismijiet propja jinbidlu b'referenza alfabetika li ma jkollhiex x'taqsam mal-ismijiet vera).

Il-mandat tal-Arbitru għas-Servizzi Finanzjarji hu li jinvestiga u jiġġudika l-ilmenti ppreżentati minn ilmentaturi eliġibbli (individwi u intrapriżi żgħar) fuq provdituri tas-servizzi finanzjarji liċenzjati jew awtorizzati mir-regolatur Malti tas-servizzi finanzjarji. Meta każ jiġi referut lill-Arbitru u tinħareġ deċiżjoni, din tkun torbot liż-żewġ partijiet.

Kull parti tista' titlob lill-Arbitru jikkjarifika jew jikkoreġi kwalunkwe żball fil-komputazzjoni, klerikali, tipografiku, jew nuqqasijiet simili f'temp ta' 15-il jum minn meta tkun ittieħdet id-deċiżjoni. Id-deċiżjonijiet jistgħu jintlaqgħu b'mod sħiħ (Upheld by the Arbiter), b'mod parzjali (Partially Upheld by the Arbiter), jew jiġu rrifjutati (Not upheld), u jistgħu jiġu appellati minn kwalunkwe parti.

Għar-rigward ta' sentenzital-Qorti tal-Appelli Ċivili (Inferjuri), aħna nirreferu għall-websajt tal-eCourts tal-Aġenzija dwar is-Servizzi tal-Qrati (https://ecourts.gov.mt/onlineservices/) għan-numri ta' riferenza u s-sentenzi tal-każijiet appellati.Tagħrif dwar deċiżjonijiet appellati li jidher fuq is-sit tagħna jiġi aġġornata perjodikament. Madankollu, dan it-tagħrif għandu dejjem jiġi ċċekkjat mal-websajt tal-eCourtsperess li ma nagħmlu l-ebda rappreżentazzjoni jew nagħtu garanzija ta' kwalunkwe tip, espressa jew impliċita, tal-kompletezza, l-eżattezza jew l-affidabbiltà tiegħu.

Jekk jogħġbok agħmel kuntatt magħna hawnhekk jekk tiltaqa' ma' xi link li ma taħdimx jew xi tagħrif ieħor inkorrett. Grazzi.

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Rif. tal-każ tal-ASF:
ASF 214/2023
Sector:
Investments
Language:
English
Financial Services Provider:
Foris Dax MT Limited (formerly MCO Malta Dax Limited )
Category Issue:
General admin/customer service
Product/Service:
Crypto / Virtual Financial Assets
Data tad-deċiżjoni tal-Arbitru:
21/06/2024
Eżitu:
Not Upheld
Reason:
Legal point (Other)
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 027/2024
Sector:
Investments
Language:
English
Financial Services Provider:
Momentum Pensions Malta Limited
Category Issue:
Administration/Management/Custody
Product/Service:
Pensions-related
Data tad-deċiżjoni tal-Arbitru:
14/06/2024
Eżitu:
Partially Upheld by Arbiter
Reason:
N/A
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 221/2023
Sector:
Banking / Financial Institutions
Language:
English
Financial Services Provider:
Bank of Valletta plc
Category Issue:
Unauthorised use
Product/Service:
Cards
Data tad-deċiżjoni tal-Arbitru:
06/06/2024
Eżitu:
Not Upheld
Reason:
Merit (Case not proven)
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 218/2023
Sector:
Banking / Financial Institutions
Language:
English
Financial Services Provider:
Bank of Valletta plc
Category Issue:
Suspected irregular activity
Product/Service:
Savings/Current/Term Account
Data tad-deċiżjoni tal-Arbitru:
06/06/2024
Eżitu:
Partially Upheld by Arbiter
Reason:
N/A
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 215/2023
Sector:
Banking / Financial Institutions
Language:
English
Financial Services Provider:
Bank of Valletta plc
Category Issue:
Suspected irregular activity
Product/Service:
Savings/Current/Term Account
Data tad-deċiżjoni tal-Arbitru:
30/05/2024
Eżitu:
Partially Upheld by Arbiter
Reason:
N/A
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 074/2024
Sector:
Banking / Financial Institutions
Language:
English
Financial Services Provider:
Papaya Ltd
Category Issue:
Delays
Product/Service:
E-Money
Data tad-deċiżjoni tal-Arbitru:
30/05/2024
Eżitu:
Not Upheld
Reason:
Legal point (Other)
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 207/2023
Sector:
Insurance
Language:
Maltese
Financial Services Provider:
Mapfre MSV Life plc
Category Issue:
Value at maturity
Product/Service:
Life-related
Data tad-deċiżjoni tal-Arbitru:
10/05/2024
Eżitu:
Partially Upheld by Arbiter
Reason:
N/A
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 070/2024
Sector:
Banking / Financial Institutions
Language:
English
Financial Services Provider:
Openpayd Financial Services Malta Limited
Category Issue:
Suspected irregular activity
Product/Service:
Transfers
Data tad-deċiżjoni tal-Arbitru:
10/05/2024
Eżitu:
Not Upheld
Reason:
Outside Arbiter’s competence
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 100/2023
Sector:
Insurance
Language:
English
Financial Services Provider:
Oney Insurance (PCC) Limited
Category Issue:
Loss of earnings
Product/Service:
Other personal lines
Data tad-deċiżjoni tal-Arbitru:
30/04/2024
Eżitu:
Upheld by Arbiter
Reason:
N/A
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 115/2023
Sector:
Banking / Financial Institutions
Language:
English
Financial Services Provider:
Truevo Payments Ltd
Category Issue:
Mistake / Incorrect application
Product/Service:
Cards
Data tad-deċiżjoni tal-Arbitru:
30/04/2024
Eżitu:
Not Upheld
Reason:
Outside Arbiter’s competence
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 160/2023
Sector:
Investments
Language:
English
Financial Services Provider:
Sovereign Pension Services Limited
Category Issue:
Administration/Management/Custody
Product/Service:
Pensions-related
Data tad-deċiżjoni tal-Arbitru:
12/04/2024
Eżitu:
Upheld by Arbiter
Reason:
N/A
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 044/2024
Sector:
Corporate Services
Language:
English
Financial Services Provider:
CSB International Limited
Category Issue:
Billing and Fees
Product/Service:
Service Quality
Data tad-deċiżjoni tal-Arbitru:
12/04/2024
Eżitu:
Not Upheld
Reason:
Merit (Case not proven)
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 197/2023
Sector:
Investments
Language:
English
Financial Services Provider:
GlobalCapital Financial Management Limited
Category Issue:
Misselling / Suitability
Product/Service:
Miscellaneous (securities and funds)
Data tad-deċiżjoni tal-Arbitru:
12/04/2024
Eżitu:
Partially Upheld by Arbiter
Reason:
N/A
Rif. tal-Qorti tal-Appell:
32/2024
In progress
Rif. tal-każ tal-ASF:
ASF 108/2023
Sector:
Insurance
Language:
Maltese
Financial Services Provider:
Atlas Insurance PCC Limited
Category Issue:
Rejection of claim
Product/Service:
Travel-related
Data tad-deċiżjoni tal-Arbitru:
12/04/2024
Eżitu:
Upheld by Arbiter
Reason:
N/A
Rif. tal-Qorti tal-Appell:
35/2024
In progress
Rif. tal-każ tal-ASF:
ASF 199/2023
Sector:
Insurance
Language:
English
Financial Services Provider:
Riverside Insurance Agency Malta Limited
Category Issue:
Rejection of claim
Product/Service:
Rental Car-related
Data tad-deċiżjoni tal-Arbitru:
04/04/2024
Eżitu:
Not Upheld
Reason:
Merit (Case not proven)
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 087/2023
Sector:
Banking / Financial Institutions
Language:
Maltese
Financial Services Provider:
APS Bank plc
Category Issue:
Opening/Closure
Product/Service:
Home Loans
Data tad-deċiżjoni tal-Arbitru:
04/04/2024
Eżitu:
Not Upheld
Reason:
Merit (Other)
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 220/2023
Sector:
Banking / Financial Institutions
Language:
English
Financial Services Provider:
Papaya Ltd
Category Issue:
General admin/customer service
Product/Service:
E-Money
Data tad-deċiżjoni tal-Arbitru:
04/04/2024
Eżitu:
Not Upheld
Reason:
Legal point (Other)
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 211/2023
Sector:
Investments
Language:
English
Financial Services Provider:
Calamatta Cuschieri Investment Services Limited
Category Issue:
Charges
Product/Service:
Miscellaneous (securities and funds)
Data tad-deċiżjoni tal-Arbitru:
28/03/2024
Eżitu:
Partially Upheld by Arbiter
Reason:
N/A
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 181/2023
Sector:
Insurance
Language:
English
Financial Services Provider:
Atlas Healthcare Insurance Agency Limited
Category Issue:
Rejection of claim
Product/Service:
Health-related
Data tad-deċiżjoni tal-Arbitru:
28/03/2024
Eżitu:
Not Upheld
Reason:
Merit (Case not proven)
Rif. tal-Qorti tal-Appell:
Not Appealed
Rif. tal-każ tal-ASF:
ASF 063/2023
Sector:
Investments
Language:
English
Financial Services Provider:
Sovereign Pension Services Limited
Category Issue:
Administration/Management/Custody
Product/Service:
Pensions-related
Data tad-deċiżjoni tal-Arbitru:
22/03/2024
Eżitu:
Not Upheld
Reason:
Merit (Case not proven)
Rif. tal-Qorti tal-Appell:
Not Appealed