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About Us
Our Setup
Legal Basis
Strategic Plans
Annual Reports
Cooperation and information sharing
News and Updates
Career opportunities
For Consumers
Enquiries & Minor Cases
Step 1: Complain with your provider
Step 2: Taking your complaint further
Step 3: Complain with us
Step 4: How we handle your complaint
- Mediation
- Investigation & Adjudication
Cross-Border Complaints
Financial Complaints Hub
- Scams: Don't stay silent!
- Protecting yourself from relation-based financial fraud
For Providers
Complaint Handling Principles
Complaint handling procedures
Technical Notes
- Payment fraud scams
- 'Pig Butchering' scams
- Follow-up on ‘Pig Butchering Scams’
Arbiter's Decisions
Contact Us
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About Us
Career opportunities
About Us
Our Setup
Legal Basis
Strategic Plans
Annual Reports
Cooperation and information sharing
News and Updates
Career opportunities
Career opportunities
Thank you for your interest in joining our team.
We are recruiting for the following posts:
Mediators (JobsPlus Permit Number 481/2026)
Job Description (PDF)