Career opportunities

The Office of the Arbiter for Financial Services is always seeking talented individuals to join its growing workforce.

We are committed to a policy of equal employment opportunity and encouraging a culture of inclusion.


Customer Relations Officer

Issued: 1 December 2021

The Office is seeking to recruit a Customer Relations Officer whose role includes:

  • Answering customer queries of a financial services nature over the phone, by email or in person
  • Dealing with minor cases aiming for their early resolution or, when that is not possible, suggesting a course of action
  • Providing information about the Office’s complaints procedure and offer any procedural help thereto

The Customer Relations Officer may also be required to assist in other duties within the Office as may be directed from time to time.


Who may apply

Candidates are required to have the following minimum requirements:

Qualifications / Experience

Applicants are expected to have a recognised certification or proof of adequate computer literacy, and either or both of the following:

  • a recognised qualification in financial services or another finance-related subject recognised at NQF level 4 or better duly certified by the Malta Qualifications Recognition Information Centre (MQRIC)[1].  Candidates who will be receiving their qualification this year may also apply; and/or
  • some experience in customer relations and/or financial services.


Soft Skills

  • Well-developed written and verbal communication skills in Maltese and English
  • Excellent customer service skills
  • Ability to work within a team
  • Ability to listen attentively and to work on own initiative when necessary
  • A high degree of self-confidence


The application procedure explained

Applicants are kindly requested to submit a covering letter and a CV by registered post or delivered by hand (working days, from 9am to 3pm) to:


Office of the Arbiter for Financial Services
Chairman - Selection Board
First Floor, St Calcedonius Square
Floriana FRN1530


Applications are to be submitted by not later than 16 December 2021.  Shortlisted candidates will be required to attend for an interview by the Selection Board and possibly to a second interview if deemed necessary.

The Office will disregard any application received after this deadline. Applicants should assess and check before submitting their application whether they fulfil all the requirements as specified above. 


Equal Opportunities

The Office is committed to a policy of equal opportunity in all aspects of employment and will take care to avoid any form of discrimination in its recruitment procedures.


Data Protection

Candidates’ personal data will be processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), the Data Protection Act (Chapter 586 of the Laws of Malta) and any other relevant European Union and national law.

[1] It is the responsibility of applicants in possession of qualifications awarded by Universities and other similar institutions outside Malta to produce a recognition statement on comparability of qualifications issued by the Malta Qualifications Recognition Information Centre (MQRIC). Applicants should do so preferably at application stage or otherwise at the preliminary interview should an applicant be selected for such interview. Details can be obtained by accessing the National Commission for Further and Higher Education website on under MQRIC heading.