Financial Complaints Hub
Our Financial Complaints Hub is a dedicated resource for consumers seeking guidance on various financial complaints and their rights. Here you’ll find essential information on specific types of financial disputes and tips to help you navigate the complex world of financial services.
Have you been the victim of a scam?
As of 1 October 2025, the remit of the Arbiter for Financial Services has been widened to accept complaints from any person or entity that has fallen victim to a suspected fraudulent payment transaction involving financial services providers.
Therefore, any person (including individuals and companies of any size) that has fallen victim of a fraudulent payment transaction processed on or after 1 October 2025 through a financial services provider licensed in Malta can now lodge a complaint with the Arbiter for Financial Services for review.
Certain limitations may apply for transactions that occurred before this date. In any case, if you have been the victim of a scam, and you need further information, you can:
▪ call us on 21249245 or 80072366 during office hours; or
▪ send us a WhatsApp message on +35679249961; or
▪ send us an online enquiry (click here).
If you would you like to lodge a complaint, read further here.
