Arbiter's Decisions
You can search for decisions delivered by the Arbiter for Financial Services and judgements delivered by the Court of Appeal (Civil, Inferior) for those decisions that have been appealed.
You may refine your search as wanted by the name of the financial services provider, the language of the decision, the decision year, decision date from/to, the sector, decision outcome, and whether the decision has been appealed or not. If you select by sector (e.g. 'Banking'), you may filter down your choice by selecting issue (e.g. 'Charges') and/or product (e.g. 'Cards'). Please browse the drop-down filters on the left-hand side.
The database of Arbiter's decisions is updated periodically. In accordance with the OAFS policy, complainants' names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).
The remit of the Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties.
Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.
As to the Court of Appeal (Civil, Inferior) judgements, we refer to the Court Services Agency's eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.
Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.
ASF case reference | Financial Service Provider | Outcome | Date of Arbiter's Decision | Appeal Court reference |
---|---|---|---|---|
ASF 036/2022 | Foris Dax MT Limited (formerly MCO Malta Dax Limited ) | Not Upheld | 08/05/2023 | Not Appealed |
ASF 130/2022 | Foris Dax MT Limited (formerly MCO Malta Dax Limited ) | Not Upheld | 08/05/2023 | Not Appealed |
ASF 117/2022 | Lazarus Long Limited (formerly Phoenix Payments Limited) | Not Upheld | 08/05/2023 | Not Appealed |
ASF 025/2022 | Argus Insurance Agencies Limited | Partially Upheld by Arbiter | 18/04/2023 | Not Appealed |
ASF 080/2022 | Momentum Pensions Malta Limited | Partially Upheld by Arbiter | 18/04/2023 | Not Appealed |
ASF 062/2022 | GasanMamo Insurance Limited | Partially Upheld by Arbiter | 18/04/2023 | Not Appealed |
ASF 128/2021 | STM Malta Pension Services Limited (formerly STM Malta Trust and Company Management Limited) | Not Upheld | 18/04/2023 | Not Appealed |
ASF 076/2022 | BNF Bank plc | Not Upheld | 14/03/2023 | 38/2023 In progress |
ASF 072/2022 | Mapfre MSV Life plc | Not Upheld | 14/03/2023 | Not Appealed |
ASF 071/2022 | BNF Bank plc | Not Upheld | 14/03/2023 | 37/2023 In progress |
ASF 040/2022 | Momentum Pensions Malta Limited | Not Upheld | 14/03/2023 | Not Appealed |
ASF 044/2022 | Mapfre MSV Life plc | Partially Upheld by Arbiter | 22/02/2023 | Not Appealed |
ASF 027/2022 | Mapfre Middlesea plc | Not Upheld | 22/02/2023 | Not Appealed |
ASF 061/2022 | Mapfre MSV Life plc | Partially Upheld by Arbiter | 22/02/2023 | Not Appealed |
ASF 035/2022 | GasanMamo Insurance Limited | Not Upheld | 22/02/2023 | Not Appealed |
ASF 087/2021 | Deriv Investments (Europe) Limited(formerly Binary Investments (Europe) Limited) | Not Upheld | 22/02/2023 | Not Appealed |
ASF 160/2021 | Dominion Fiduciary Services (Malta) Limited | Not Upheld | 20/02/2023 | Not Appealed |
ASF 097/2022 | Bank of Valletta plc | Upheld by Arbiter | 20/02/2023 | 28/2023 In progress |
ASF 107/2021 | Optimus Fiduciaries (Malta) Ltd. | Partially Upheld by Arbiter | 13/02/2023 | 25/2023 |
ASF 130/2021 | Integrated-Capabilities (Malta) Limited | Partially Upheld by Arbiter | 13/02/2023 | 24/2023 |